Customer Help

FAQs

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

At LumenVita™, we ship to all countries at no cost to you! Your order will arrive within 6 to 12 business days from the date of dispatch. Once shipped, you’ll receive a tracking number to follow your delivery every step of the way. Ride ready, delivered quickly!

How do I create an account?

Visit LumenVita.store, click “Sign Up,” enter your name, email, and password, then verify your email to activate your account.

How do I change my shipping address?

Log into your LumenVita™ account, go to “Account Details,” update your shipping address, and save the changes before placing your order.

How do I track the status of my order?

Once your order ships, you’ll receive a tracking number via email. Use it on our website’s tracking page to check your order’s status.

Will you keep my credit card information on file?

No, LumenVita™ does not store your credit card details. All payments are processed securely through encrypted checkout.

Do you charge sales tax?

We do not charge sales tax, but you may be responsible for local taxes or customs fees depending on your country’s regulations.

Do you ship to my country?

Yes, LumenVita™ offers free shipping to all countries worldwide, with delivery in 6 to 12 business days.

Will my items come in one package?

Yes, your items will typically ship in one package. If split shipping is required, we’ll notify you with separate tracking details.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

LumenVita™ offers returns within 30 days of delivery for unused items in original packaging. Contact us to initiate a return and receive instructions.

I received the wrong item

Contact LumenVita™ support immediately with your order details. We’ll send the correct item and provide a prepaid return label for the wrong item.

My order arrived damaged

Reach out to LumenVita™ support with photos of the damage. We’ll arrange a replacement or refund under our 1-year quality assurance policy.

Where should I mail my authorized return?

After contacting support, we’ll provide the return address and a prepaid label based on your location for easy mailing.

Email us or use the contact form on LumenVita™.store. Our team will respond within 24-48 hours to assist you.

How do I receive customer support?

Email us or use the contact form on LumenVita™.store. Our team will respond within 24-48 hours to assist you.

What do I do if I entered an incorrect shipping address?

Contact LumenVita™ support immediately. If your order hasn’t shipped, we can update the address; otherwise, we’ll assist with a solution.

Can I change or cancel an order after I've submitted it?

Yes, if it hasn’t shipped. Contact LumenVita™ support within 24 hours to modify or cancel your order.

Can I pre-order an item that is sold out?

Yes, you can pre-order sold-out items on LumenVita™.store. We’ll notify you of the expected shipping date upon restocking.